Capsugel Privacy Policy

By visiting our website, you are accepting the practices described in this Privacy Policy.

1. Overview Capsugel Belguim NV, now a Lonza company and its affiliates (collectively and individually, "Capsugel ") are concerned about its users and protection of their private information. Accordingly, Capsugel has created this Privacy Policy (the "Policy") that applies to the services offered by Capsugel, including this website (the "Services"). 

Capsugel strongly encourages each of its website users to take the time and become familiar with this Policy as, by using this website, you consent to the collection and use of information as set forth herein. 

The Policy is designed to provide you with information on how we are following the rules for data protection, including, (i) which information we gather while you are browsing our website and (ii) how this information and/or personal information you provided to us when creating a Capsugel account by registering on our website or when issuing a request for information form is used. In the event that Capsugel desires to use a user's Personal Information (as defined below) in a manner beyond those set forth in this Policy, Capsugel will provide you with notice and, where required under applicable data protection law, ask for your consent or give you the opportunity to "opt-out" of such purposes by sending an email to On our webpage there may be links to webpages owned by third parties. This Privacy Policy does not apply to such webpages and Capsugel expressly disclaims any responsibility for them.  

2. Personal Information  "Personal Information" means information that can directly or indirectly lead to the identification of a living person, such as an individual's name, address, e-mail, telephone number, license number, medical identification number, photograph, or other identifying characteristic. The identification can occur by reference to one or more factors specific to the individual's physical, physiological, mental, economic, cultural or social identity. Personal Information does not include information that has been anonymized. 

3. Collecting Personal Information When a user creates a Capsugel account, completes a request for information form, orders products, or accesses services, the user will be required to provide certain Personal Information (including, without limitation, the user’s full name, email address, account name, account password or other payment information). While Capsugel takes appropriate measures to provide accuracy in the handling of Personal Information, Capsugel relies entirely on its users to maintain correct Personal Information and to update this information as appropriate. 

In addition, when a user accesses Capsugel's website, the servers automatically record information provided by the user's browser. Generally, this information is automatically provided by a user whenever a user accesses any website. This information, recorded in a server log, may include a user's particular information (including, without limitation, IP address, browser software, language, date/time of access and other information and/or cookies that will uniquely identify a user's computer and the Internet browser the user is using). In an effort to protect its users from unauthorized account activity, such as fraud or "phishing" as well as in order to improve Lonza’s services and the user’s experience, Capsugel  may also collect information about how a user uses the Services through our cookie technology. For more information on how we use your information to improve your online experience, please click here to read our Cookies Policy

Additionally, whenever you send an email to Capsugel , Capsugel  will retain that email so that Capsugel can investigate and respond to your concerns.

4. Processing and Use of Personal Information Personal Information collected through this website is utilized by Capsugel only as set forth in this Policy and in order to fulfill your requests for products and services, to contact you, to conduct research, and to provide Services to users, including, without limitation, delivering enhanced Services and demonstrating functionality of the Services. Capsugel may also use Personal Information submitted to send you information on products and promotions provided that you have subscribed to our news updates on the website. 

In case a user explicitly consented that we use, in accordance with this Privacy Policy, Personal Information the user provided to us when registering on our website or when issuing a request for information form, such Personal Information may be associated with information we obtained by using certain cookies as provided for in the Cookies Policy in more detail. This applies to cookies we use in order to coordinate the site functionality and our lead generation process or when the user checked the box "remember me". In case a user does not wish that we use its Personal Information in this way, the user may withdraw consent at any time with effect for the future by contacting us as set out in Section 13 below.

Capsugel is concerned about a user's Personal Information. Therefore, Capsugel will only share a user's Personal Information under limited scenarios. Those scenarios include sharing it: (i) in accordance with this Privacy Policy; (ii) with a user's consent; (iii)  with Capsugel's third party providers; (iv) when required by law or public policy; or (v) when it seeks to enforce its terms and conditions. Capsugel may, from time to time, share with third parties information that contains non-Personal Information. 

5. Security and data retention Capsugel takes all reasonable measures to protect your Personal Information. To ensure the security and confidentiality of Personal Information that Capsugel collects online, we use data networks protected by industry standard firewall and passwords. In the course of handling your Personal Data, Capsugel takes measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction. 

Capsugel does not sell, rent or trade any of your Personal Information to third parties without your consent. Personal Information is not transferred to third parties unless provided for otherwise in this Privacy Policy. Capsugel may store information with a third party in encrypted form on secure servers.

For the purpose of sending e-mailings to you provided that you have subscribed to Capsugel's news updates on the website, Capsugel may give your name and email address to agencies appointed by Capsugel. These agencies are not authorized to store and/or use your Personal Information for any other purposes than for the sending of e-mailings. Capsugel provides each user with not only access to a user's Personal Information but also the means to update and/or delete this information. 

We will retain your Personal Information for as long as is necessary for the processing purposes for which they were collected, processed and/or used and any other associated purpose (for example certain transaction details and correspondence may be retained until the time limit for claims in respect of the transaction has expired or in order to comply with regulatory requirements regarding the retention of such data). So if information is used for two purposes we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose with a shorter period once that period expires. We restrict access to your Personal Information to those persons who need to use it for the relevant purpose(s). Our retention periods are based on business needs and your Personal Information that is no longer needed is either irreversibly anonymised (and the anonymised information may be retained) or securely destroyed.

6. Personal Information and Children Without a parent's or guardian's consent, no Personal Information should be submitted to our website by children. Capsugel will not knowingly collect or use Personal Information from children.

7. Right to Obtain and Correct Personal Information Our users have the right to obtain information on all of your stored Personal Information, to receive, to review and, if necessary correct or erase, by sending an email to

8. Cookies We use cookies on the websites as described in our Cookies Policy.

9. Export of Personal Data from the EEA or Switzerland Personal information collected in the territory of the European Economic Area (EEA) or Switzerland may be accessed in, transferred to, and/or stored at, a destination outside the EEA in which data protection laws may be of a lower standard than in the EEA. Certain countries outside the EEA have been approved by the European Commission as providing essentially equivalent protections to EEA data protection laws and therefore no additional safeguards are required to export Personal Information to these jurisdictions. In countries which have not had these approvals, (see the full list here, we will transfer Personal Information only subject to European Commission approved contractual terms that impose equivalent data protection obligations directly on the recipient unless we are permitted under applicable data protection law to make such transfers without such formalities. 

10. Google Analytics – Statement  This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information, please visit Google’s privacy page.     

11. Modifications to the Policy  Capsugel reserves the right to change its Privacy Policy at any time. Capsugel encourages all users to bookmark this page and check it occasionally for updates. The current version of this Policy can always be found at the end of the document. Capsugel will endeavor to maintain all prior versions of this Policy.

12. Compliance Capsugel will perform random self-audits in order to review its compliance with the Privacy Policy. Should you have any questions regarding this Policy and Capsugel's use and/or treatment of a user's Personal Information contact Capsugel  at

Upon receipt of an inquiry or complaint, Lonza Group will contact the user regarding the inquiry or complaint and take appropriate measures to address the user's concerns.

13. Contact Capsugel is the data controller of your Personal Information processed by us under this Privacy Policy. If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time at

 Last update: September 23, 2017